Shipping, Returns & Exchanges

Shipping

We offer free standard shipping on all U.S. orders. At this time, we only ship within the United States.

Orders are processed within 1–3 business days. Once shipped, most orders arrive within 3–7 business days. Business days do not include weekends or holidays.

Once your order ships, you’ll receive a confirmation email with your tracking number. If you don’t see it in your inbox, please check your spam or junk folder.

Delivery dates are estimates and may be affected by carrier delays outside of Xoulmade’s control.

Please double-check your shipping address before placing your order. Customers may be responsible for additional shipping costs if an order is returned because the address provided was incorrect or incomplete.

Returns & Exchanges

We accept returns and exchanges on unused items within 14 days of delivery. Items must be returned in their original condition, without signs of wear, damage, washing, or alteration.

A $10 return or exchange fee applies. For returns, this amount will be deducted from your refund. For exchanges, the fee covers the return shipping label and shipment of the replacement item.

To begin a return or exchange, please contact us with your order number. Returns sent without contacting us first may not be accepted.

Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for the refund to appear, depending on your financial institution.

Exchanges are subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us with your order number and photos of the item. We want to make sure we make it right!

In these cases, you will not be charged the $10 return or exchange fee.